With over employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.The mission of the Microsoft Detection and Response Team (DART) part of CE&S is to empower organizations to combat cyber threats through intelligence-driven investigation and strategic mitigation, leveraging our expertise to safeguard digital assets.Our vision is to be the leading provider of expert incident response services, significantly reducing the time to investigate and neutralize threats, and fostering a resilient and secure digital future for all. The Microsoft Incident Response team is seeking a skilled and experienced infrastructure specialist to join our team, who are the first port of call for many customers during a security incident.This role presents an opportunity to be the tip of the spear during incident response engagements, driving the data collection, response, containment, and recovery workstreams throughout the incident and presenting findings to stakeholders from every part of the business. Strong knowledge of Microsoft security solutions and identity systems are key, ideally with experience in both on-premises and cloud environments, along with the ability to communicate technical content with clarity and context, and good knowledge of nation-state and cybercrime attack techniques.A desire to fail fast and learn quickly is critical, along with strong analytical and critical thinking skills. Along with working reactive incident response cases for some of the most esteemed businesses in the world, infrastructure team members should be able to conduct research into novel technique response and recovery, have excellent documentation skills, and be confident in disseminating knowledge both across the team and across partner teams within Microsoft. Thought leadership is a key priority, in the form of written and spoken content delivered both internally and externally. Any successful candidate should also embody Microsoft's culture and values.The role is flexible in that you can work up to 100% from home; however, short notice travel to work onsite alongside customers could be 40% or higher as demanded by the needs of our customers and business. This position may require you to work a rotational On-Call schedule, evenings, weekends, or holiday shifts. Though schedule changes are not frequent, you will need to have flexibility to accommodate changes as needed.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
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