In collaboration, we are working with a leading Outsourcing/BPO company that is looking to recruit a Norwegian speaking Customer Support Representative for their Benalmadena office.
Location: Benalmadena, Spain
Employment type: Full-time
Work model: hybrid (1 day a week, after 6 months of employment)
DUTIES AND RESPONSIBILITIES:Handle incoming contact from customers via phone and mail.Assist customers and deal with customer complaints promptly and effectively.Be the first point of contact - resolve customer queries and related requests.Ensure clients receive the highest level of service at any moment given.REQUIREMENTS:Native/fluent in Norwegian, both oral and written. Fluent in English (at least B2 level).Prior working experience in customer service/support is considered an advantage.Previous experience from the banking sector/a credit institution (primarily from the Nordic countries) is considered an advantage.Excellent communication skills.Resourceful and stress resilient personality that can adapt and remain calm in all situations.Understanding of economics and numbers.Fast learner who easily adapts to new IT systems and tools.Able to work independently, while being a team player at the same time.Since our employees are handling credit information on behalf of our client, we are searching for candidates that have a good and stable economic history; you need to have an absolutely clean credit record (no records of non-payment).OFFER:Excellent remuneration package based on experience, skills, and performance.Higher salary from the 7th month.Working hours: 08:00 - 16:00 Monday-Thursday, 9:00 - 16:00 Friday.Be part of a dynamic and creative team with a positive and friendly atmosphere.23 working days of paid annual leave.Guidance and tools to reach your full potential.Departamento: Information & Technology
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