As you contemplate your future you might be asking yourself whats the next step? Start your journey with usWere seeking an experienced CX Training Lead to join our Group Support team in Barcelona Hybrid to ensure the training needs are coordinated and managed for the assigned delivery center ensuring a high training quality standard If youre ready to soar were ready to take you thereWhy eDreams ODIGEOJoin the worlds leading travel subscription platform and one of the largest ecommerce businesses in Europe20 million customers 44 markets 5 brands 54M members in Prime162 million bookings FY23 More than 50000 bookings per day 100 million daily user searches1400 employees More than 50 different nationalities 99 permanent contracts 363 average ageWere a leading travel tech company revolutionising the travel booking experience through our consumer insight innovative technology market leadership and Prime the worlds first travel subscription programWhat you will do :The Roles Key Responsibilities and TasksAs an eDOer you will have clear objectives great challenges and a clear overview of how your work contributes to the global company project and its customers As a CX Training Lead Sales in the CX Team you will be in charge of :Assess training needs across all functions for front office back office online and offlineDesign deliver and evaluate training for both technical and soft skillsCreate manage and maintain all training contentConduct regular knowledge tests analyse results and implement improvement initiativesWork with quality and operations to understand agent training needsResponsible for maintaining a current training calendar roadmapConduct regular onsite visits to certify trainers provide trainthetrainer session and cofacilitate sessions as neededFacilitate workshops and development sessions as requiredKeep up to date with knowledge of our products pricing promotions and proceduresWhat you need to succeed :Job RequirementsBring your unique perspective speak up and offer disruptive solutions Youll have the opportunity to learn and grow while making a real impact on our team Heres what you need to succeed :Excellent verbal and written communication skills with strong training content design ability Proven experience delivering training about sales and retention strategies Deep understanding of training processes and methodologies Extremely organized and detailorientedWhats in it for you?The best talent deserves the best benefitsAt eDO we want you to be a part of our success story and great cultureHeres what we offer :A rewarding Compensation package Prime Plus membership competitive salary and benefits package including flexible benefits performancebased bonuses birthday day off discounts and partnerships relocation support and the possibility of choosing your equipment and even better keeping it for free after 3 years Continuous learning to fuel your growth and explore new horizons Learn and grow with free Coursera access soft skills workshops tech training leadership development and more Plus enjoy a great onboarding program Grow opportunities to empower your career and unleash your potential Personalised career paths and the eVOLVE Program will help you discover grow and thrive Internal mobility opportunities let you pursue horizontal career changes and promotions Your Wellbeing is our Priority Embrace Freedom and Flexibility At eDO we value flexibility employee care and transparency We offer a hybrid homeoffice model focused on outcome not timeinseat Youll be able to find the right workpersonal life balance that suits you best Work hard party hard We believe in having fun and connecting with colleagues Join eDO for afterwork events padel tournaments parties and more Create communities based on your passions like sports and music Come to work as you are with no dress code and enjoy free fruit coffee and tea at our offices Enjoy a dynamic and healthy environment Be innovative take risks and share your ideas Our diverse and openminded teams support high performance learning and growth Youll work in an Agile Mindset environment with recognition at our coreWanna take a peek into what its like to work at eDO? Follow us on LinkedIn and discover more about life at eDOIf you are ready for a career opportunity with unmatched benefits continuous learning and a supportive worklife balance look no further Take your career to new destinations by applying now and help our diverse inclusive and passionate team shape the future of travel#J-18808-Ljbffr
