.About Us & Our CultureWe, employees, need a much more engaging solution around our compensation, and that's why Cobee was born. Since we created Cobee back in November 2018, our vision has been unwavering: to become the most desirable solution for employees to get compensated at work. As we fight for that vision, we truly believe that we can improve the overall well-being of employees at the same time that we make them feel more engaged with their companies.We began with a single benefit, and today we offer a diverse range of benefits in three countries, with a team of more than 140 talented people across the globe. We have raised more than €55 Million in venture capital funding backed by world-class investors, including a recent €40 Million Series B investment.Recently, Cobee has been acquired by Pluxee, marking a significant milestone in our growth journey, as we continue to expand and scale globally.While much has changed since our humble beginnings, we stay true to what we believe and to our culture: Humble Excellence: We are a team committed to excellence and delivering top-notch results. We make informed decisions and collaborate to succeed, while also approaching our endeavors with low ego and open-mindedness. We support our teammates and give them the opportunity to shine. Team Innovation: We are trailblazers, disrupting the status quo and creating something new. We embrace risk and challenge ourselves to think creatively, fostering teamwork and diversity to fuel our ideas. Everyone is encouraged to contribute and have a say in decision-making. Lean Ownership: Lean Ownership means owning our actions and outcomes, proactively seeking ways to improve the company for the long haul. We prioritize and simplify to move quickly and work with full autonomy to be agile. About The RoleAs a Customer Experience Specialist, you will play a pivotal role in enhancing the overall satisfaction and loyalty of our customers. You will work collaboratively with various departments to drive improvements across the customer journey and maintain a customer-centric focus in all aspects of our business operations.Main challenges Act as the first point of contact for our customers and ensure an excellent customer experience across different channels. Ensure excellent service standards for our customers and communicate with them in a frictionless manner. Determine the cause of the problem, asking the customer for the needed information to reproduce it. Explain the best solution to solve the problem or temporary workaround. Work closely with other teams like Product and Customer Success to provide assistance and resolve incidents raised by our clients. Investigate the root cause of a problem when something is not working properly. Maintain a positive, empathetic and professional attitude toward customers at all times. Propose new ways to improve our service, product, strategies and processes. Prioritize your actions towards the higher impact and level of urgency