.About AirDNAAirDNA began with a big dream in a balmy California garage in 2015.
Since then, the technology startup has grown into the leading provider of data and business intelligence for the billion-dollar travel and vacation rental industry—with offices in Denver and Barcelona.Our self-serve AirDNA platform eliminates guesswork and equips Airbnb hosts with smart and competitive insights needed to succeed in the ever-evolving short-term rental landscape.We also arm enterprise clients with customized reports and in-depth dashboards to ensure they can scale and invest strategically.
These customers include hundreds of top financial institutions, real estate companies, vacation rental managers, and destination marketing organizations around the world.We track the daily performance of over 10 million Airbnb and Vrbo properties across 120,000 global markets.
We also collect data from over a million partner properties.
This marriage of scraped and source data, enhanced by our proprietary algorithms, makes our solutions the most accurate and comprehensive in the world.We're firm believers that data isn't the destination; it's the starting point.
The launchpad.
The bedrock for any future-forward business.The AirDNA TeamAt AirDNA, we're a team of data nerds on a mission to empower our customers to smartly grow their businesses.
And we're looking for people with a broad range of experiences and perspectives, who are excited by our mission, values, and drive to change the short-term rental market.
In short: Life is never boring here.
And we genuinely live and breathe our company values: Happy, Hungry and Honest.
People who are ready to exemplify these values are especially encouraged to apply.
We invite you to apply even if you are unsure about whether you meet every single requirement in this posting.
We carefully consider every application, not just those that check off all the boxes.The Role:We're looking for a Customer Experience (CX) Operations Specialist to help drive performance across the customer life cycle, from onboarding to renewal, to support and increase overall revenue retention.
In this role, you'll collaborate closely with the CX and finance teams, ensuring accurate data, aligned reporting, streamlined processes, and optimized tools to empower the CX organization.This position is a 6-month temporary contract to cover maternity leave, with the possibility of extension based on business needs.
It's an exciting opportunity to make a significant impact in a dynamic and collaborative environment, working closely with our CX and finance teams to drive performance and efficiency.Here's what you'll get to do:Review and optimize the current customer end-to-end journey and suggest areas of improvements to streamline processes and enhance performance.Build and maintain relevant reports and dashboards to track retention KPIs and team performance (both on the CRM and offline)