As you contemplate your future you might be asking yourself what's the next step? Start your journey with us.
We're seeking an experienced CX Online Training Lead to join our Group Support team in Barcelona (Hybrid) to ensure the training needs are coordinated and managed for the assigned delivery center, ensuring a high training quality standard. If you're ready to soar, we're ready to take you there.
Why eDreams ODIGEO Join the world's leading travel subscription platform and one of the largest ecommerce businesses in Europe.
20 million customers 44 markets 5 brands 54M members in Prime 162 million bookings FY23 More than 50,000 bookings per day 100 million daily user searches 1400 employees More than 50 different nationalities 99% permanent contracts 363 average age We're a leading travel tech company revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program.
What you will do: The Roles Key Responsibilities and Tasks Assess training needs across all functions for front office, back office, online, and offline. Transform Instructor Lead Training into Self-paced elearning modules. Design, manage, and maintain elearning content for both technical and soft skills. Conduct regular knowledge tests, report and analyze results, and implement improvement initiatives. Work with quality and operations to understand agent training needs. Responsible for managing the LMS. Facilitate workshops and development sessions as required. Keep up to date with knowledge of our products, pricing, promotions, and procedures. What you need to succeed: Excellent verbal and written communication skills. Robust expertise in Instructional design. Experience managing Learning Management Systems. Proficient in Learning Design Authoring Tools and Animation (e.g., Articulate Storyline, Rise, etc.). Experience in Video Creation Tools (e.g., Vyond, Camtasia, etc.). Deep understanding of training processes and methodologies. Extremely organized and detail-oriented. What's in it for you? The best talent deserves the best benefits.
At eDO, we want you to be a part of our success story and great culture. Here's what we offer:
A rewarding compensation package. Prime Plus membership. Competitive salary and benefits package including flexible benefits, performance-based bonuses, birthday day off, discounts, and partnerships. Relocation support and the possibility of choosing your equipment and even better, keeping it for free after 3 years. Continuous learning to fuel your growth and explore new horizons. Learn and grow with free Coursera access, soft skills workshops, tech training, leadership development, and more. Plus enjoy a great onboarding program. Grow opportunities to empower your career and unleash your potential. Personalised career paths and the eVOLVE Program will help you discover, grow, and thrive. Internal mobility opportunities let you pursue horizontal career changes and promotions. Your Wellbeing is our Priority. Embrace Freedom and Flexibility. At eDO, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcome, not time-in-seat. You'll be able to find the right work/personal life balance that suits you best. Work hard, party hard. We believe in having fun and connecting with colleagues. Join eDO for after-work events, padel tournaments, parties, and more. Create communities based on your passions like sports and music. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices. Enjoy a dynamic and healthy environment. Be innovative, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth. You'll work in an Agile Mindset environment with recognition at our core. Wanna take a peek into what it's like to work at eDO? Follow us on LinkedIn and discover more about life at eDO.
If you are ready for a career opportunity with unmatched benefits, continuous learning, and a supportive work-life balance, look no further. Take your career to new destinations by applying now and help our diverse, inclusive, and passionate team shape the future of travel.
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