Company Description
What's Red Points all about?
Red Points is the most widely used solution to recover digital revenue. Over 1,000 companies rely on our platform to fight counterfeits, piracy, impersonation, and distribution abuse. They leverage Red Points to take back the revenue that's rightfully theirs. With 270+ professionals and offices in New York, Barcelona, Beijing, and Salt Lake City, Red Points has disrupted an industry traditionally led by service providers with a scalable, cost-effective solution. Our B Corp certification reinforces our commitment to making a positive impact on the world. Be part of the change:
join us on our mission to make the Internet a safer place!
Job Description
The role - what's your day to day going to look like?
We are looking to fill our Customer Success Manager position. If you feel like this is the next step in your career, keep reading! As our Customer Success Manager, you will be in constant interaction with our clients to provide the best customer experience and maintain our current churn rate. We are looking for a Customer Success Manager to help us strategically guide our customers within our Antipiracy portfolio to maximize the value of our product and enable them to achieve their business goals protecting their online revenues.
You will leverage your experience and passion in relationship management, creative problem solving, and Customer Success to drive business outcomes for your customers while being responsible for best-in-class user adoption, revenue retention & growth, and customer advocacy.
Your responsibilities will include: Managing portfolio of customersWork cross-teams to boost client results, collaborating mostly with internal stakeholders such as Tech and OperationsHold regular meetings with your assigned portfolioKeep clients up-to-date on initiatives and product launchesDetect areas of improvement on client KPIs and execute on themDrive expansion in our Antipiracy portfolio: upsell and cross-sell Qualifications Requirements to succeed: Previous experience as a Customer Success Manager or Account Manager of at least 2 years providing a tech service or SaaSAbility to manage multiple tasks at onceStrong written and verbal communication skills (ability to communicate technical concepts to non-technical stakeholders)Fluent or native level of English and SpanishCan detect growth opportunities for the client and is able to pursue the expansion dealsClient centrismResilience to not give upPrioritisation skills Nice to have, it's a bonus! Experience in the Antipiracy space or related Additional Information What we offer: A friendly, diverse, and international team.You'll have top-notch Private Health Insurance, fully covered by the company.23 working days of holidays per year, plus the local public holidays.Indefinite Contract.Fridays we have reduced working hours. And every weekday during August.Tax relief/ ¨Retribución Flexible¨ will also be available for you.We offer a discount with the amazing DIR gyms!We have a Referral policy with a very sweet Bonus scheme.We have a hybrid model, with a flexible start time.At the office, we offer fresh fruit, and a huge variety of different kinds of milk, coffee, thé, and cereals.We also host monthly after works and internal events with guest speakers that allow us to share good times together and learn something new!
As part of being B-corp certified, we are an equal opportunity employer and value diversity at our company. We encourage all applicants, regardless of race, religion or belief (if any), color, nationality, ethnic or national origin, gender, gender identity, pregnancy and maternity, sexual orientation, age, marital and civil partnership status, or disability status.
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