Join our Operations Delivery Team in Mallorca as Operations and Port Delivery Team Manager.
Your mission will be to work closely with the Virtual Operations Hub, to be responsible for delivering smooth Port Operations (Turnaround Shorex) overseeing the delivery of services, team staff management, and all related logistics.ABOUT THE JOBManaging and leading a team of direct reports, ensuring efficient and effective processes at the Ports (Turnaround Shorex) that include constant collaboration and coordination between the team members.Guarantee proper level of resources to deliver operations and manage staffing accordingly to the needs of each operation.Responsible to develop and maintain continuous communication with the cruise ships and both internal and external stakeholders, including Port Authorities.Work closely with Key Account Managers to ensure a good commercial relationship with Cruise Lines by providing that all relevant feedback picked up during operation is reported.Oversees and manages operations incidents in the Port and reviewing that there is no impact in the delivery of the operation.Ensure operations changes at the Port are managed to the detail and suppliers receive last minute changes or requests.Working closely to and supporting the Destination Manager by coordinating a team of direct reports, ensuring efficient and effective processes at destination(s) that include constant collaboration and coordination between the team members.Ability to manage multiple work streams based on the different vertical products and clients.Support to our guest-facing and back-office teams as and when required.Responsible for managing last minute requests and communicating changes to the suppliers.Oversee planning is accurate and up to date to any changes incurred last minute.Guarantee proper level of resources to deliver operations within the remit.ABOUT YOUHigh capacity to manage a team to deliver results.Is comfortable leading change and resilient to ambiguity or setbacks.Solve problems independently and/or make suggestions how to improve ways of working drive our digital culture.Agility to juggle strategic priorities/projects whilst delivering day-to-day operational logistics.A genuinely helpful, flexible and professional personality.Excellent communication skills, both verbal and written, in English, plus fluency in the local language would be advantageous.ABOUT OUR OFFERCompetitive salary and benefits as standard.Career progression opportunities in more than 50 countries worldwide.Develop yourself as part of a friendly, richly diverse and virtual international team.Exceptional approach to your learning - access to free learning platforms language lessons.TUI Musement is a leading Tours Activities business.
It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide.
There are over 130,000 'things to do' in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers.
We also offer services to cruise lines through Intercruises Shoreside Port Services in ports worldwide.
TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.In 2018, TUI's Tours Activities division acquired Musement, a leading traveltech start-up.
Following a two-year transition period, both became one fully integrated business - known as TUI Musement - combining the global reach, strong resources and high quality in-destination service delivery of TUI, with the digital capabilities, agile working methodology and start-up mindset of Musement.We love to see your uniqueness shine through and inspire the future of travel.
If you would like to read more about what Diversity Inclusion means to us simply visit Our DNA.
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