Do you know about bsport? We are a Barcelona based company that offers a platform combining boutique fitness and advanced technology. Our all-in-one features cover bookings, payroll, marketing and more, helping our partners streamline operations and boost their commercial success.
We have more than 2'000 clients in 40+ countries and continue to expand rapidly.
We provide our partners with:
Our platform - the heart of the system (B2B) A white label iOS and Android mobile application (B2C) An integrated Video on Demand tool Our self-built Smart Marketing Suite A webshop to up-sell and cross-sell different products
Our first successes Since we launched in 2019, we have already achieved the following:
We've built a community of over 6 million users Finalised a Series A Fundraising of $4+ million in December 2022 Grown our team to more than 150 employees We're continuing to grow our team to become the #1 tech partner for boutique studios in Europe and the rest of the world!
What your future position looks like:
Within the Customer Success department you will:
Lead a team of data migration specialists, in charge of performing clients databases migration to our system & ad-hoc client requests Ensure the application of processes and escalation & documentation of technical issues to technical teams Identify room for improvements in those key processes For big clients, be the project manager in charge of delivering a best-in-class data migration Coordinate support specialists and customer success managers to ensure high quality of client onboarding Work closely with Customer Success managers & technical teams You will be a good fit to join us if you: Have 2 years of experience with Customer Success Technical Support or more generally in the IT field dealing with customers Already experienced team management or team mentoring - at least 6 months experience Led successful projects in your past experiences, and have project management skills Knowledge of Notion, Hubspot tools is a plus Have business proficiency in English and French. Enjoy taking initiative and achieving results Like to be challenged in a dynamic environment Can work individually and have a strong team spirit Are organised, precise and demonstrate good communication skills (eg. feel comfortable talking to a client) Show creativity: creative people are those who share, suggest, and dare to innovate! Nice to have: knowledge with Excel / SQL andbasic understanding of Python We'd love to have you join us for many reasons, such as: A multicultural and international team!
A stimulating SaaS environment within a supportive and a fast-growing company
Balance work and life with one remote day per week.
? Say goodbye to homesickness by working abroad for up to 2 weeks per year
An office with snacks for those with a sweet tooth, as well as fresh fruits available all day long
? Afterwork activities and drinks on our terrace to enjoy sunny Barcelona!
????? Health insurance fully covered by bsport
Negotiated gym plan
Take part in bsport team building and sport initiatives
Supported by bsport on Sick days
About our Company Culture: At bsport, we collaborate with passionate individuals who value diverse ideas and backgrounds. We believe that diversity is our most valuable asset.
Our commitment is to foster a positive and inclusive culture. We achieve this through team-building initiatives, open communication, professional growth opportunities, and by celebrating diversity in all its forms.
We value and respect every individual who is eager to make a difference, empowering them to contribute their unique skills and perspectives. Join our dedicated team to help create a thriving and welcoming workplace.
What our interview process looks like: Discovery call with our Talent Acquisition team Interview with our StratOps Manager (45min) Interview with our Head of CSM (30min) Final Interview with our CPO (30min)
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