CORPORATE SUMMARY Who You Are: Angel Aligner is a global service provider of clear aligner technology, production, and sales. Since founded in 2003, we have been working on developing high-tech products to bring beautiful smiles and confidence to people around the world.
Over the past 20 years we maintain a productive corporate-academic partnership with many different orthodontists and universities around the world, and our R&D team has made tremendous breakthroughs in many fields, to ensure that Angel Aligner is at the cutting edge of technology and product development. Over 150 patents have been obtained in respect of processing, clear aligners, manufacturing, and 3D printing technology.
Why Angel Aligner ? With over one million patients treated and over two decades of innovation, we're not just transforming smiles—we're aiming to shape the future of clear aligner therapy. At Angel Aligner, our customers come first—our orthodontist clients and their partners are at the heart of everything we do. We anticipate their needs, delivering personalized, effective, and reliable solutions.
DESCRIPTION We are looking for a Customer Systems Management Specialist to join our Operations team in Madrid and lead the digital transformation of the EMEA team while translating our customer journey and internal standard works into automated process in CRM (Microsoft Dynamics) and other internal systems (AirCall, PowerBI and other analytics).
RESPONSIBILITIES Lead CRM projects, overseeing the entire project lifecycle from inception to implementation.Partner with the back-end team and provide functional spec and business requirements to be translated into technical documentation and ensure alignment between needs and solutions.Provide user community support and training, and design materials to ensure effective system adoption.Initiate innovative methodologies and tools to achieve CRM tactical goals set by the organization.Enhance operational efficiency, uphold high-quality standards, and promote user proficiency in CRM system.Provide comprehensive support for CRM Dynamics marketing, catering to all marketing needs, and ensuring compliance with relevant legislation and best practices.Offer assistance and guidance for the customer service module within CRM Dynamics, ensuring its effective utilization and alignment with organizational objectives.Partner with the BI team on monitoring data ownership and design reports and dashboards based on the needs of the EMEA team in CRM and, potentially PowerBI.Own the maintenance and identify needs for improvement of our business phone system by administrating the platform and managing supplier relationship (AirCall). REQUIRED SKILLS AND QUALIFICATION Must have excellent communication skills that will ensure effective conveyance of information and execution of duties in a cross-functional settingBe customer-service centric, demonstrate an ability to work in a fast-paced environment with ease, be self-motivated and proactive, have an insatiable thirst for knowledge, have critical attention to detail, be able to prioritize and meet deadlines while working on multiple projects, and have creative problem-solving skills.Should be likeable and easily relatable in order to facilitate cross-functional interactions Outstanding organizational and time management skillsPrevious experience within an equivalent role Knowledge of Microsoft Dynamics CRM is a must have, and Aircall phone system ideallyBachelor degree LANGUAGE SKILLS Native/fluent in EnglishAdvanced/professional knowledge of another EU languages (French, Spanish, Italian, German) is a Plus COMPUTER SKILLS Excellent with Word, Excel, PowerPoint, and related design software (ADOBE).
Knowledge of business intelligence tools to understand and create activity reports and dashboards is a plus.