Customer Support&Training Customer Success · Barcelona · Hybrid Remote

Loyal Guru is a Barcelona based company founded in 2016 with the mission of improving the way supermarkets and retailers interact with their customers by combining consumer data, analytics and personalized omni-channel offers.Our cloud-based platform allows food retailers to collect data from consumer purchases in real-time, in order to create micro-segments based on purchase behaviour and launch hundreds of 1:1 personalized offers, improving consumer-retailer relationships across every channel with an ultimate impact in sales.After successfully positioning our product in the Spanish market, we are expanding our footprint worldwide!We are looking for a new Customer Support and Training Specialist to join us in this purpose!What your daily work will look like:Answer and manage any ticket using JIRA to successfully solve the issues.Be the frontline of our Help Center answering any query or request from our customers.Carry custom reports and studies to analyze and improve customer's loyalty club results.Support the Customer Success Manager with our customers' budget, campaigns, and ROIs.Prepare and give training on the different modules of our platform.Collect and manage customers' feedback to contribute to new valuable ideas to develop the product.What your background looks like:+1 / 2 years of previous experience as a Customer Support or Service / Support Specialist / Training Specialist.Preferably, have experience in SaaS B2B companies.English proficiency is mandatory.Proficiency in Excel. Controlling other analytical tools is a plus.Proficiency in Spanish.Bachelor's degree in business, economy, or any related field.You have a very analytical mindset and an eye for detail.Excellent communication skills and a customer-oriented attitude.
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