.Customer Support Team Leader (Network) page is loaded Customer Support Team Leader (Network) Apply remote type Onsite locations Madrid Office - Spain time type Full time posted on Posted Yesterday job requisition id JR06951 About Us:The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it's growing between 13-15% year-on-year. Some of the largest most dynamic brands are investing in this sector; Apple has ApplePay, Google has GooglePay, Amazon has AmazonPay, and it's not just the Silicon Valley brands. Tencent owns WeChatPay, Alibaba owns Alipay and digital disruptors like Square, Stripe and Adyen all invest millions to grow the payments market.Planet are a technology company that's transforming payments by putting the customer experience first. We help our customers deliver a better experience for guests, shoppers, and consumers everywhere. We operate in a market that continues to evolve and expand, partnering with the world's most prestigious brands across Retail and Hospitality, and with a network of Financial Services partners worldwide.To meet consumer demands, payments must be simple, safe, and invisible. The only way to do this is to fully embed payments in the software and networks that runs business. By combining networks, software and payment technology, Planet's creating a world of connected commerce, that makes payments feel good.We're growing organically, and with strong Private Equity investors, Advent International and Eurazeo, we've the financial capital and expertise to grow our capabilities and reach through acquisition.Function overview :The customer support team leader, will oversee the day-to-day operations of the team of Network Customer Support Specialists providing turnkey support to all Hoist installed base customers, on the multiple platforms/services Hoist hosts and serves. Ensuring that the team achieve the Network KPIs, that all team members are motivated and working optimally, to provide service with ease to our customers. The candidate should preferably have some technical background.What you will do :Manage daily team performance, ensure goals are being hit (Calls & Tickets), and act on internal/customer feedback about team quality of workPromote an internal/external understanding of the Hoist products and features to ensure the team is maintaining advanced knowledge
