Your mission: We are looking for an experienced professional. The support service will mainly be delivered from Málaga, but we have teams in other locations around the world. This is a hands-on role, with your time being split between mentoring your team, overseeing the operation,
and improving the Customer Support Experience for our clients.
What you'll doManage and coordinate the Customer Support teamsScale up the team as the business requires and train new hiresProvide guidance and governance for the support functionOperate in a 24/7 rotation for Level 1 / Level 2 / Level 3 supportReview and resolve escalations if a support team member is unable to address a customer's question or complaintContribute to and deliver enhancements that support the continuous improvement of processes and controls within the team adopting ITIL best practices where possibleExplore and evaluate new processes, techniques, and tools to continuously improve the Customer Support experience for our clientsWhat you bringBS or MS degree in Computer Science or a related technical fieldSound Jira and Confluence knowledge to manage support tickets and documentationExcellent organizational and communication skillsSlightly paranoid view about security and privacyProactive attitude and pragmatic approach to solving problems and delivering solutionsThorough understanding of available technology along with the ability to research and evaluate different optionsExperience leading a technical customer support team (1-2 years)High level of English (Minimum C1)Bonus PointsA passion for cryptocurrencies and blockchainExperience in FintechWhat we offerWork from home or from our office in the centre of MálagaChallenging and exciting projects at an innovative international company that uses cutting-edge tech and Apple equipmentCollaborative teams and agile multicultural environmentCompetitive salary with flexible compensation planFlexible working hours and hybrid WFH model25 paid vacation days + public holidaysPrivate health insuranceRelocation Package for you and your family, including soft-landing service to help you settle inFree English/Spanish lessonsFree parking provided if neededAmazing office in Málaga city centreTeam building events, learning labs and corporate eventsOngoing learning and professional development opportunitiesOffice perks including games console, football table, books; fully stocked kitchen with unlimited coffee, organic fruit, ice-cream, etcGreat Place to Work certified - Málaga Best WorkplacesWe integrate digital assets into enterprise and institutional treasury operations. From payroll to cross-border transactions, Fortris was built from the ground up to slot right into your existing financial tooling. Founded in 2017 by a team of payment and security veterans, we've designed a platform that links directly into a company's infrastructure, making the adoption of digital assets simple. As the world changes, we are ready to help your organization transition to the next step in financial technology.
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