.Who we areLodgify is not just any startup; we're a fast-growing company leading the vacation rental industry with our innovative software. We raised $30M to do exactly that!Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. We are an international team of more than 350 people from over 60 different nationalities, founded in the heart of sunny Barcelona.Role OverviewAt Lodgify, we're on the lookout for a Customer Support Specialist to join the team in Barcelona! As a Customer Support Specialist, it is all about helping people! You will become an expert (we call ourselves "gurus") in using the Lodgify software. You will use that expertise to advise our customers on how to successfully use Lodgify to set up their own accommodation website and grow their vacation rental business. You will help them by responding quickly to customer support requests, troubleshooting, and guiding them on how to make the most of Lodgify.How will you make an impact?Provide information and advice to users on appropriate actions to solve issues.Respond to incoming requests for assistance via email, phone, or chat.Ensure nothing but excellent service and a high level of customer satisfaction.Maintain client relationships through product support over the phone, email, or chat.Troubleshoot technical issues.Report customer feedback/issues to relevant departments & follow up.What makes you a great fit?You have outstanding verbal and written communication skills in English & Italian (both!)Easily connect with people and understand their issues.Passion for creating the best customer experience ever.Organized and able to handle multiple inquiries.Positive attitude and sense of responsibility.Familiar with cloud-based applications and an internet expert.Love taking ownership of side projects.Why you'll love us:You'll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives, and skills in our team, committed to creating a workplace where everyone is heard and feels a sense of belonging.What's in it for you?The freedom to work from home any day that works for you.Enjoy 25 working days of paid vacation and Jornada Intensiva in August.Top-notch Cigna health insurance (includes travel insurance, dental plan, psychologist, and we cover pre-existing conditions too).Save on meals! Enjoy a monthly allowance of 150€ and, in addition, a Flexible Remuneration plan with up to 70€. Plus, enjoy a 50% discount on Ametller's prepared dishes to level up your mealtime!Flexible Remuneration options for your transportation needs.Elevate your workspace. We provide a home-office setup allowance to ensure you have everything you need for a productive and comfortable work environment.Free Spanish classes
