Join our dynamic team as a Swedish Customer Support Specialist in Málaga!At SD Worx, a leading European provider of Payroll & HR services with global reach, we are dedicated to turning HR into a value source for our clients and their employees. With offices across Europe and Mauritius, we bring people solutions to life, supporting the entire employee journey—from salary payments to attracting, rewarding, and developing talent.What we offer:Medical insurance fully covered by SD WorxFlexible pay packageTransport, internet, and mobile allowances (details shared during the interview)Laptop and all necessary equipment provided25 days of leave on a full-time basisTailored learning opportunities with an individual development plan and professional trainingCareer growth, whether you want to deepen your expertise or expand your skills across disciplines, SD Worx provides the room to grow!A chance to be part of our innovative and expanding team in MálagaA dynamic, growing environment where your ideas help shape our evolving Nordic servicesContinuous learning in Nordic payroll and HR practicesWhat you will do:As a Customer Support Specialist, you'll be the first point of contact for employee salary inquiries, supporting clients' employees and ensuring their payroll questions are resolved with professionalism and care. Specifically, you will:Provide first-line support to our customers, employees, managers, and super users via email, phone, and ticketing systemsHelp employees understand their salary specifications and other payroll-related questionsManage and distribute incoming requests in our case management systemResolve or escalate cases efficiently while ensuring prompt feedback to customersAdminister user access permissions and handle internal communication tasksMaintain up-to-date customer account knowledge and contribute to team efficiencyParticipate actively in process improvements and team development initiativesWho you are:Native Swedish speaker with at least B2 level English1-2 years of customer service experience, ideally involving sensitive informationExcellent communication skills in Swedish and English, both written and spokenDetail-oriented, responsible, and committed to delivering top-notch customer serviceComfortable with technology and proficient in Microsoft Office (ServiceNow is a plus)Proactive, adaptable, and excited to take initiativeSkilled at building strong relationships with internal and external stakeholdersReady to embrace change and thrive in a dynamic, evolving environmentA positive, solution-oriented mindset, with a healthy dose of humor and resilienceAt SD Worx, we are committed to diversity and inclusion. We welcome applications from all qualified candidates, regardless of origin, nationality, gender, skin color, ethnic background, religion, age, disability, sexual orientation, or stage of life. From many places, we work as one, moving from better to best together.
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