Join our dynamic team as a Swedish Customer Support Specialist in Málaga!
At SD Worx, a leading European provider of Payroll & HR services with global reach, we are dedicated to turning HR into a value source for our clients and their employees. With offices across Europe and Mauritius, we bring people solutions to life, supporting the entire employee journey—from salary payments to attracting, rewarding, and developing talent.
What we offer:
Medical insurance fully covered by SD Worx
Flexible pay package
Transport, internet, and mobile allowances (details shared during the interview)
Laptop and all necessary equipment provided
25 days of leave on a full-time basis
Tailored learning opportunities with an individual development plan and professional training
Career growth, whether you want to deepen your expertise or expand your skills across disciplines, SD Worx provides the room to grow!
A chance to be part of our innovative and expanding team in Málaga
A dynamic, growing environment where your ideas help shape our evolving Nordic services
Continuous learning in Nordic payroll and HR practices
What you will do:
As a Customer Support Specialist , you'll be the first point of contact for employee salary inquiries, supporting clients' employees and ensuring their payroll questions are resolved with professionalism and care. Specifically, you will:
Provide first-line support to our customers, employees, managers, and super users via email, phone, and ticketing systems
Help employees understand their salary specifications and other payroll-related questions
Manage and distribute incoming requests in our case management system
Resolve or escalate cases efficiently while ensuring prompt feedback to customers
Administer user access permissions and handle internal communication tasks
Maintain up-to-date customer account knowledge and contribute to team efficiency
Participate actively in process improvements and team development initiatives
Who you are:
Native Swedish speaker with at least B2 level English
1-2 years of customer service experience, ideally involving sensitive information
Excellent communication skills in Swedish and English, both written and spoken
Detail-oriented, responsible, and committed to delivering top-notch customer service
Comfortable with technology and proficient in Microsoft Office (ServiceNow is a plus)
Proactive, adaptable, and excited to take initiative
Skilled at building strong relationships with internal and external stakeholders
Ready to embrace change and thrive in a dynamic, evolving environment
A positive, solution-oriented mindset, with a healthy dose of humor and resilience
At SD Worx, we are committed to diversity and inclusion. We welcome applications from all qualified candidates, regardless of origin, nationality, gender, skin color, ethnic background, religion, age, disability, sexual orientation, or stage of life. From many places, we work as one, moving from better to best together.
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