Do you want to help the world EV better? We're looking for a talented Customer Support Specialist to join our Support team.
Who are we? We are Monta: the powerful EV platform connecting the dots in the entire EV charging industry. We serve drivers, companies, cities, and the electricity grid with our proactive technology.
We have a dream… EV charging is our passion. We want to make it simple, accessible, and reliable for everyone.
Want to hear something big? We recently closed a huge Series B round, totaling 80M EUR! In other words: we're well on our way to revolutionizing the global EV charging experience.
Here are some things you'll be working on: Provide support via multiple communication channels, including email, live chat, and phone. Engage with potential customers to answer any queries they may have about Monta products and services. Troubleshoot technical issues reported by Monta customers, providing positive customer experiences in addressing their concerns. Guide customers in setting up their charging stations, ensuring all the instructions are clear and straightforward. Be the first point of contact for customers experiencing issues with their charging stations, escalating issues to the appropriate team as needed. Work collaboratively with other teams to ensure customer satisfaction, including the development team to report on any product bugs or shortcomings. Create knowledge base articles and update internal documentation in support of the customer experience. Working on a shift-based schedule Monday-Sunday, between the hours of 07:00-19:00. Your key outcomes will be: It's not just what you do – how your work impacts our products and processes is also important to us.
As a Customer Support Specialist, you will: In the position of Customer Support Specialist, you will be one of the first handful of hires and a key element in shaping the culture, foundation and future of the Support Team. You will be our voice to the outside world, and it is therefore crucial that you have a passion for helping people. Our users are always 100% in focus and it is important to us that they get an awesome experience when they contact us.
To do this, we imagine you to have the following experience:
You are fluent in English and German - Bonus if you speak other languages. You are located in or around Barcelona and can work from our office in Barcelona. You are driven and can think outside of the box. You have experience working in customer-facing environments. You have attention to detail and are not afraid of taking ownership. You are tech-savvy. (Do you fit most of these requirements, but not all? That's fine: we'd love to hear from you all the same!)
What will you get? Take part in our Support team's monthly meetup, where you can share your knowledge and discuss best practices. Come to our three company-wide events held each year (including an inspiring three-day summit) as well as our other team events – virtually or in person. Share Monta's success through our generous warrant program. Relax and unwind during your 30 paid vacation days (five weeks + five top-up days). Use your personal learning budget and take some time off for your personal/professional development. Hop in our shared company car (or hop on an electric bike) in our bigger offices. Stay fit with your subsidized gym membership. Never go hungry (or thirsty) again with the free snacks & beverages at our offices. Enjoy your subsidized plant-based lunches at our offices. Prepare for the future with your pension and health insurance accounts. Spend time with your family during your paid parental leave. At Monta we foster a dynamic, on-site environment where innovation thrives and teamwork is strengthened. We recognize the importance of work-life balance where flexibility is supported and encouraged provided that it aligns with your responsibilities and the needs of your team.
Does this sound exciting? If yes, then please apply soon. We review applications continuously, and can't wait to hear from you!
Kindly submit your application in English. To succeed in this position, your spoken and written English skills need to be proficient. Since Monta is a globally active company, you'll be communicating often and regularly with our co-workers and partners around the world, making your professional English knowledge essential.
Please note that we don't accept unsolicited applications from headhunters or recruitment agencies. Unsolicited applications sent to our company or co-workers are considered to be the property of Monta, and we won't agree to pay any referral compensation or recruiter fee without a signed agreement.
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