Customer Support Specialist, German Desk, Remote Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.
EverHelp is a project in the Genesis ecosystem. We're a team of professionals developing outsourcing support services for various products worldwide at a dynamic pace. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.
We are currently seeking a Customer Support Specialist for the German Desk.
You can put yourself in the customers' shoes and remain helpful, patient, and cheerful. Does that sound good? Then keep reading!
Your future responsibilities include: Communicate with users, handle feedback and complaints via email.Advise the company's clients on products, their functionality, and usage through social media.Provide empathetic and responsive service to meet the needs of our users.Handle each request with the same level of dedication.Needed experience & skills: You have proficiency in the German language (B2/C1), as well as fluency in English (B2 level) required.You have at least 6 months of support experience.You possess excellent communication skills: able to handle customer complaints politely, professionally, and in a timely manner.You can work independently as well as within different teams.You are attentive, persistent, and solution-oriented.You have a strong work ethic and quickly adapt to changes in a dynamic business environment.Work with EverHelp is about: Ability to work fully remotely.A professional team of specialists who are ready to share their expertise, along with internal communities and team activities, fostering continuous learning and development both within the team and on an individual level.Opportunity for career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.
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