We are looking for a Customer Support Specialist to join our PSO team in our Bolton Spain Business Unit based in Toledo (Las Ventas de Retamosa).How you make the differenceThis position is crucial for Bolton as it drives our digital strategy, enhancing brand visibility and customer engagement. The expected outcome is increased online presence and improved digital campaign performance.How your agenda looks like:Assist customers with queries or concerns related to the company's products and quality of service.Communicate directly with customers to resolve issues, answer questions, and provide support.Success in this role will be demonstrated by the evolution of customer complaints.Your team:You will report directly to the PSO director.What makes you a great fit:Education: Bachelor's degree in business administration or related. Experience in logistics is a plus.Work Experience: 3-5 years of proven experience in customer services, ideally in the food/FMCG sector.Technical Skills: EDI and Excel experience are mandatory.Local language: proficiency in Spanish and English is required.What's in for you:Bolton is an Italian family-owned fast-moving consumer goods company with 10,500 people located across 60 offices, 17 production facilities, 10 R&D laboratories, and 14 fishing vessels worldwide. With a diverse portfolio of over 60 quality brands, Bolton has been enriching the lives of millions of people every day for more than 75 years.About Bolton InternationalBolton International is a dynamic division of Bolton that spearheads the global expansion of its iconic brands across diverse markets. With a formidable presence in over 30 countries, the international team is dedicated to driving meaningful change by introducing Bolton products to new audiences and conquering emerging markets.
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