.With this position you will join a team of9 colleagues dedicated toBeneluxregion, based inBarcelonaand you will report to the Regional Team Leader.You will identify, troubleshoot, and help resolve customers' issues efficiently and accurately, collaborating with peers and other customer facing departments.Being a Customer/Technical Support Specialist at Bridgestone Mobility Solutions means you are technically minded, a problem solver and keeping the customer at heart of everything you do.Here's a little taste of your challenge:Provide product information and effective technical and administration support through multiple channels (phone and email ); Provide customerswith a personalized experience, effectively solving their issues and inquiries, whilst keeping customer satisfaction and swift resolution at the core of every decision and behavior; Pro-actively manage customer expectations; Constantly updateour CRM system ( SalesForce ) with all relevant information collected during customer service activities; Liaise with peersas well as cross-departmentally to provide complete and thoroughly researched answers for the customers.Who are you?There is no set route to become a Customer/Technical Support Specialist, but to be successful in this role this is the kind of profile we have in mind:You already have successful experience in a similar role; You are fluent inDutch and French and have impeccable written and verbal communication skills inEnglish (internal business language); Good interpersonal and customer service skills; Eager to learn new products and technologies and utilize your knowledge in a practical way; Ability to be both proactive and reactive, and remain detail-oriented even under pressure; Ability to followstandard processes and practices within set service levels; You are a team player; Previous experience with CRM systems (such as SalesForce ) is an advantage.What can you expect from us?The chance to work in a fast moving, innovative and international team, dealing with different countries and cultures; A company culturethat likes to work hard and play hard. We like to have fun. There is no sense coming to a job everyday if you don't like the people you work with; Decisive actions.We don't like to wait. It's in our DNA to move forward. So, it only makes sense that we don't jam the company with lots of layers. We make things happen. Quickly.Let's not forget the good stuff!Working from home up to 3 days a week.500 euros gross to set up your home office and additional monthly home office allowance .Chance to work abroad for 40 working days per year.Birthday off and volunteering time off.Additional health and dental insurance.100% employer funded pension scheme.Lunch or childcare vouchers.Unlimited access to LinkedIn Learning.Access to Gofluent platform to learn new languages.Employee Assistance Program
