.Do you want to help the world EV better?
We're looking for a talented Customer Support Specialist to join our Support team.
Who are we?
We are Monta: the powerful EV platform connecting the dots in the entire EV charging industry.
We serve drivers, companies, cities, and the electricity grid with our proactive technology.
We have a dream… EV charging is our passion.
We want to make it simple, accessible, and reliable for everyone.
Since our technology is compatible with all charge point brands, we aim to help everyone enjoy the same, consistent charging experience: from EV drivers in their homes to charge point owners, EV charging businesses or EV fleets.
We tackle the complexities of the ecosystem in a truly technological way, providing a tailored software solution for all things EV.
Want to hear something big?
We recently closed a huge Series B round, totaling 80M EUR!
In other words: we're well on our way to revolutionizing the global EV charging experience.
And how will we use our new funding?
We plan to double down on our successful software-only strategy by strengthening our investments in all markets, and expanding our products to all new sectors ready to set off on an electrified future.
Here are some things you'll be working on: Respond promptly to inquiries mainly from B2C - but also B2B clients - via email, phone, live chat, and our contact form.
Resolve customer concerns efficiently while ensuring a high level of satisfaction.
Provide product knowledge and guidance tailored to the needs of individual consumers and business clients.
Build and maintain strong relationships with key accounts, understanding their specific needs and offering proactive solutions.
Guide customers in setting up their charging stations, ensuring all the instructions are clear and straightforward.
Work collaboratively with other teams to ensure customer satisfaction, including the development team to report on any product bugs or shortcomings.
Create knowledge base articles and update internal documentation in support of the customer experience.
Work on a shift-based schedule Monday-Sunday, between the hours of 07:00-19:00.
As a Customer Support Specialist, you will: Be one of the first handful of hires and a key element in shaping the culture, foundation, and future of the Support Team.
You will be our voice to the outside world, and it is therefore crucial that you have a passion for helping people.
Our users are always 100% in focus and it is important to us that they get an awesome experience when they contact us.
To do this, we imagine you to have the following experience: You are fluent in English and Dutch - Bonus if you speak other languages.
You are located in or around Barcelona and can work from our office in Barcelona.
You are driven and can think outside of the box.
You have experience working in customer-facing environments.
You have attention to detail and are not afraid of taking ownership.
You are tech-savvy