Customer Support Representative With Japanese Language

Customer Support Representative with Japanese language Location Description ResponsibilitiesSupporting incoming issues from customers Zendesk ticket system; Supporting customers around the world in Japanese and English; Providing consultative advice to customers related to the usage of ABBYY products; Resolve productissues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best steps to solve the problem; Maintains leading-edge technical and personal skills. Provides input for team member appraisals and acts as a mentor/role model for others; Engages with internal departments to facilitate requests from customers; Preparing articles to Knowledge Base; Follow communication procedures, guidelines, and policies.RequirementsHigher linguistic and/or technical education and advanced PC user; Upper-Intermediate (or higher) level of written and verbal English; Japanese- Intermediate level or higherInterest to work and develop in IT/technical support; Customer care or similar experience will be a plus; Ability to methodically troubleshoot program issues; Ability to understand the customer environment, security settings, and how third-party tools integrate into the solution; The candidate must demonstrate the ability to be able to quickly and technically correctly find a solution based on the information received from the customer; Analytical set of mind; Communication skills, empathy (desire and ability to communicate with people); High resistanceto stress; Able to work overtime and/or on holidays, if necessary; Easy to learn.Here are some of our local benefits:Work as part of a great international team in a cutting-edge AI software company; Work remotely;Interesting and challenging tasks; Self-development opportunities through the ABBYY University platform; Competitive salary; Attractive social package; 28 days of annual vacation; Private health insurance.Job type: Remote job Tags securitytechnicalsupportsoftwareeducationhealth#J-18808-Ljbffr