In Collaboration, we are delighted to support a top Outsourcing/BPO company in hiring a German-speaking Customer Support Representative for their Barcelona office. If you're enthusiastic about helping others, quick with problem-solving, and ready to join a vibrant team in sunny Barcelona, this opportunity is crafted for you! Position : Customer Support RepresentativeLocation : Barcelona, SpainEmployment Type : Full-timeWork Model : On-site What You'll Do: Engage with Customers : Manage incoming inquiries via phone, email, and chat, quickly identifying customer needs and ensuring a smooth, effective resolution. Document & Track : Record all customer interactions in the call management system, aiming for efficient, SLA-compliant responses. Product Knowledge : Stay informed on services and products, focusing on those that are tailored to meet individual customer needs. Escalate When Needed : Proactively identify potential service issues and escalate complex cases to senior team members for a seamless resolution. Process Adherence : Follow all project guidelines, ensuring a high level of quality and SLA compliance in every interaction. Team Collaboration : Collaborate across teams, provide coverage when needed, and participate in special projects to support overall team performance. Administrative Tasks : Manage records for holidays, sick days, and overtime, ensuring smooth operation within the team. Continuous Improvement : Take part in team meetings and other tasks assigned by management to enhance service quality and customer satisfaction. What You Bring: Language Proficiency : Native or fluent German, with a minimum B2 level in English. Customer Service Background : At least one year in customer service, ideally with experience in technical support. Technical Knowledge : Familiarity with signal path connectivity, wireless networking, and AV products. Empathy & Problem-Solving Skills : Strong customer care skills, with a keen ability to understand and resolve customer needs efficiently. Ownership Mindset : A proactive approach to taking full ownership of calls, seeing them through to resolution or escalation. Why Join Us: Competitive Package : A highly attractive remuneration package based on your skills and experience. Consistent Schedule : Monday to Friday, 09:00 AM to 06:00 PM, offering work-life balance. Generous Time Off : 23 working days of paid annual leave to recharge and enjoy Barcelona. Supportive Environment : Join a dynamic, friendly team that values creativity and collaboration. Growth Opportunities : Access to resources and support to help you develop your skills and advance your career. Step into a rewarding role where you can make a difference, grow professionally, and enjoy life in Barcelona! #CustomerSupport #GermanSpeaking #Barcelona Departamento: Information & Technology #J-18808-Ljbffr