In Collaboration, we are delighted to support a top Outsourcing/BPO company in hiring a German-speaking Customer Support Representative for their Barcelona office. If you're enthusiastic about helping others, quick with problem-solving, and ready to join a vibrant team in sunny Barcelona, this opportunity is crafted for you!
Position: Customer Support Representative
Location: Barcelona, Spain
Employment Type: Full-time
Work Model: On-site
What You'll Do: Engage with Customers: Manage incoming inquiries via phone, email, and chat, quickly identifying customer needs and ensuring a smooth, effective resolution.Document & Track: Record all customer interactions in the call management system, aiming for efficient, SLA-compliant responses.Product Knowledge: Stay informed on services and products, focusing on those that are tailored to meet individual customer needs.Escalate When Needed: Proactively identify potential service issues and escalate complex cases to senior team members for a seamless resolution.Process Adherence: Follow all project guidelines, ensuring a high level of quality and SLA compliance in every interaction.Team Collaboration: Collaborate across teams, provide coverage when needed, and participate in special projects to support overall team performance.Administrative Tasks: Manage records for holidays, sick days, and overtime, ensuring smooth operation within the team.Continuous Improvement: Take part in team meetings and other tasks assigned by management to enhance service quality and customer satisfaction.What You Bring: Language Proficiency: Native or fluent German, with a minimum B2 level in English.Customer Service Background: At least one year in customer service, ideally with experience in technical support.Technical Knowledge: Familiarity with signal path connectivity, wireless networking, and AV products.Empathy & Problem-Solving Skills: Strong customer care skills, with a keen ability to understand and resolve customer needs efficiently.Ownership Mindset: A proactive approach to taking full ownership of calls, seeing them through to resolution or escalation.Why Join Us: Competitive Package: A highly attractive remuneration package based on your skills and experience.Consistent Schedule: Monday to Friday, 09:00 AM to 06:00 PM, offering work-life balance.Generous Time Off: 23 working days of paid annual leave to recharge and enjoy Barcelona.Supportive Environment: Join a dynamic, friendly team that values creativity and collaboration.Growth Opportunities: Access to resources and support to help you develop your skills and advance your career.Step into a rewarding role where you can make a difference, grow professionally, and enjoy life in Barcelona! #CustomerSupport #GermanSpeaking #Barcelona
Departamento: Information & Technology
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