Started my journey from a mainly IT background traveling through EU and Asia and gained recruitment experience around 2018 as an IT recruiter and now as a Freelance Global Talent Recruiter In partnership with several Global teams I am working in finding the Best candidates in creating a strong workforce for our respective clients!
In Collaboration, we are thrilled to support a top Outsourcing/BPO company in recruiting a Dutch-speaking Customer Support Representative for their Barcelona office.
If you have a passion for helping others, a knack for problem-solving, and are ready to be part of a vibrant team in sunny Barcelona, this role could be a perfect match!
Position : Customer Support Representative Location : Barcelona, Spain Employment Type : Full-time Work Model : On-site What You'll Do: Customer Assistance : Efficiently handle incoming inquiries via phone, email, and chat, addressing customer needs and ensuring their satisfaction.
Record & Track : Document all call details in the call management system, delivering timely responses and resolutions in line with SLAs.
Product Knowledge : Stay informed about services and products, particularly those tailored to specific customer needs.
Escalate & Collaborate : Identify potential service issues and escalate to senior team members, while actively collaborating with colleagues on projects.
Maintain Service Standards : Adhere to all project processes and SLAs, providing coverage for teammates as needed.
Team Engagement : Join regular team meetings, manage administrative responsibilities, and support the team's overall performance.
Continuous Improvement : Engage in additional tasks as assigned, always aiming to enhance service quality and customer satisfaction.
What You Bring: Language Proficiency : Native or fluent Dutch, with English proficiency at a B2 level or higher.
Customer Service Experience : At least one year in a customer service role, preferably with a technical support background.
Technical Knowledge : Familiarity with signal path connectivity, wireless networking, and AV products.
Problem-Solving Skills : Strong listening skills and an ability to understand and resolve customer needs efficiently.
Ownership & Accountability : Capability to take full ownership of calls, resolving or escalating them as needed.
Why Join Us: Competitive Package : Excellent remuneration based on experience, skills, and performance.
Work-Life Balance : Enjoy a consistent Monday-to-Friday schedule, 09:00 AM to 06:00 PM.
Paid Time Off : 23 working days of annual leave to recharge and explore.
Supportive Environment : Join a creative, friendly team with a positive atmosphere.
Career Development : Access guidance, tools, and resources to help you grow professionally.
Step into a role where you can make a meaningful impact, learn, and thrive in the heart of Barcelona!
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