In collaboration, we are working with a leading Outsourcing/BPO company that is looking to recruit a Swedish speaking Customer Support Representative for their Barcelona office.
Location: Barcelona, Spain
Employment type: Full-time
Work model: on-site.
DUTIES AND RESPONSIBILITIESRecord call details in the call management system, ensuring timely responses and resolutions within the agreed SLA.Escalate any potential service issues to the senior team members, as needed.Adhere to all project processes and procedures.Ensure compliance with the contractual SLA.Provide coverage for other Agents in their absence, whether within the same team or across different teams.Collaborate with the team on specific projects when requested.Fulfill administrative responsibilities, including managing holiday, sickness, and overtime records.Participate in regular team meetings.Perform additional tasks as assigned by the management, to ensure continued service performance, quality, and customer satisfaction.REQUIREMENTSNative/fluent in Swedish both verbal and written. Proficiency in English (minimum B2 level).A minimum of 1 year of customer service experience is required.Experience in the automotive industry is a plus. Familiarity with or experience driving electric vehicles is preferred.Strong aptitude for working in a customer service environment.Excellent customer care skills, with the ability to listen to and understand customer needs.Capable of taking ownership of calls and progressing them to resolution or escalating them when needed.OFFERExcellent remuneration package based on experience, skills, and performance.Higher salary from the 7th month.Working schedule: Monday to Friday, 08:00 AM - 05 PM.Be part of a dynamic and creative team with a positive and friendly atmosphere.23 working days of paid annual leave.Guidance and tools to reach your full potential.
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