DUTIES AND RESPONSIBILITIES :Handle incoming customer inquiries (via phone, email, chat, or automated alerts) and address user needs efficiently; Record call detailsin the call management system, ensuring timely responses and resolutions within the agreed SLA; Maintain up-to-dateknowledge of services and products, particularly those tailored to individual customer applications; Escalate any potential service issues to the senior team members, as needed; Adhere to all project processes and procedures; Ensure compliance with the contractual SLA; Provide coverage for other Agents in their absence, whether within the same team or across different teams; Collaborate with the team on specific projects, when requested; Fulfill administrative responsibilities, including managing holiday, sickness, and overtime records; Participate in regular team meetings; Perform additional tasks as assigned by the management, to ensure continued service performance, quality, and customer satisfaction.REQUIREMENTS :Native / fluent in Swedish both verbal and written. Proficiency in English (minimum B2 level); A minimum of 1 yearof customer service experience is required; Experience in the automotive industry is a plus. Familiarity with or experience driving electric vehicles is preferred; Competency in IT platforms, equipment, and applications, including Windows, MS Office, and internet configuration, is necessary; Strong aptitude forworking in a customer service environment; Excellent customer care skills, with the ability to listen to and understand customer needs; Capable of taking ownership of calls and progressing them to resolution or escalating them when needed.OFFER :Excellent remuneration package based on experience, skills and performance; Higher salary from the 7th month; Working schedule: Monday to Friday, 08 : 00 AM - 05 : 00 PM; Be part of a dynamic and creative team with positive and friendly atmosphere; 23 working days of paid annual leave; Guidance and tools to reach your full potential.#J-18808-Ljbffr