Customer Support Representative - R-159

Start: 23rd November Employment type: full-time or part-time (20 / 25 / 30 hrs a week) DUTIES AND RESPONSIBILITIES Assist customers using various channels and respond to customer's questions and concerns regarding the service/product. Respond to customers queries in a timely and efficient manner. Provide optimal advice regarding various client queries. Provide accurate product information. Escalate and reroute the necessary matters & issues to departments in charge. Achieve strong customer satisfaction with a focus on quality & results by giving guidance and meeting their individual needs. Deliver a positive attitude towards the brand. Maintain and update all job-related administrative forms. REQUIREMENTS Native/fluent in Italian, both oral and written. Fluent in English (B2). At least 6 months experience in Customer service roles will be considered as an advantage. Computer literate with sound knowledge of Microsoft Office package. Excellent communication skills with the ability to emphasize and drive the problem to solution. Resourceful and stress resilient personality that can adapt and remain calm in all situations. Ability to work independently, while being a team player at the same time. BENEFITS Excellent remuneration package based on experience, skills and performance. Be part of a dynamic multilingual, multicultural and creative team with a positive and friendly atmosphere. Option to work full-time (39h/week) or part-time (20/25/30hrs per week). Guidance and tools to reach your full potential. Job Types Full-time, Part-time, Permanent Salary From 19,000.00€ per year Language Italian C2 (preferred) English B2 (preferred) Work Location One location #J-18808-Ljbffr