Customer Support Representative, Hospitality Industry

.Customer Support Representative, Hospitality IndustryJob Title: Customer Support Representative, Hospitality IndustryMaintain and Improve Amadeus' state-of-the-art customer support!Join us at Amadeus to develop a fulfilling and rewarding career at the intersection of Technology and Hospitality. We are known worldwide for the quality of our customer care, and we want you to help us lead the way in the years to come!Amadeus Hospitality's award-winning Customer Support team offers first line support to its global customer base in the hospitality industry.In this role you'll / Your main responsibilities:Maintain the high level of verbal and written customer support required by our global customers.Provide efficient and prompt customer service, technical support and follow-up on customer requests.Develop continuous improvement initiatives to enhance our state-of-the-art customer service by identifying problems and opportunities in our processes.Lead cross-department collaboration initiatives such as secondary investigations from other departments and escalations.About the ideal candidate:Experience in Customer Support area.Problem solver who takes initiative to get things done, an enthusiastic go-getter!You are a customer-oriented problem solver who can beat communication barriers and technical obstacles for our customers.You are quick to use new software tools such as Salesforce or Microsoft Office are a plus.Hospitality background and Revenue Management would be beneficial.You are proficient in English. Other languages are a plus.Work Timetable: From Tuesday to SaturdaysLocation: BarcelonaWorking at Amadeus, you will find:A critical mission and purpose: At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.A truly global DNA: Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.Great opportunities to learn: Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.A caring environment: Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.A complete rewards offer: Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.A flexible working model: We want our employees to do their best work, wherever and however it works best for them.A diverse and inclusive community: We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.A Reliable Company: Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees