Customer Support Representative – German Market

Description Would you like to be a part of a company that is involved in making the world evolve towards energy management in a more efficient, safe and sustainable way?Do you think it's time to take on a challenge in a company with a presence in more than 175 different countries and be able to take the leap you need?Is your professional career focused on the Customer Service Department and do you have a native level of German and an advanced level of English?Do you see yourself working in a work environment where cooperation between colleagues predominates, teamwork is essential, and multiculturalism is a way of enrichment?If you are interested in the offer and want to know more, do not hesitate… We are looking for you! What tasks will you perform?Daily qualification of leads acquired by conducting desk research using multiple internal and external sources and proactive telemarketing activities.LiveChat management.Routing of leads and technical inquires to responsible functions and/or partners.Providing marketing materials and product documentation to leads upon request.Ensuring timely management of leads by sales colleagues and channel partners through proactive reminders and proper follow-up cadence.Providing regular feedbacks on the lead quality to campaign manager/marketing communication people and sales teams.Track lead management results and report to the business.Requirements What are we looking for?That you have training in marketing/communication/business/technical.Previous experience in the field is a plus.Native speaker of German.Apart from the other languages required, English is always essential since communication with managers and colleagues will be in this language.That you have strong communication skills, a vocation for customer service, effective time management and the ability to learn.That you have availability to travel every day to L'Hospitalet de Llobregat.Offer What do we offer?Contract through Adecco for 6 months + 6 months with the possibility of joining the company.Opening hours: Monday to Thursday flexible entry between 08.15 and 09.00 hours (8 and a half hours from here) and intensive Friday (6.15 hours).In addition, July and August will also have intensive hours, from 08.00 to 15.00, so you can enjoy the summer.Salary: €30.000 gross per year (€17,14 gross per hour).Onboarding as soon as possible.