Customer Support Representative - French Speaker | (Qty-893)

The Role: Responsibilities: Collaborate with Morningstar's data operations, development, sales, and product teams to resolve client issues in a timely manner and actively support institutional/advisory clients.
Proactively suggest product enhancements to the products team based on your daily interaction with clients.
Become a product specialist in all areas of our products and provide expertise on Morningstar methodologies, functionality, and product features.
Provide quality assurance on all new features and changes prior to their release.
Identify how Morningstar's clients use our products.
Think about ways of constantly engaging our clients.
Research Morningstar's competitive landscape.
Effectively document client feedback and activity.
Contribute to product research, service-improvement initiatives, and other projects as needed.
Requirements: Fluency in English and French; knowledge of additional European languages is a distinct advantage.
Excellent written and oral communication, with excellent interpersonal skills.
Strong problem solving and analytical skills with high attention to detail, and excellent time management.
Fast learner, flexible and proven ability to work in a demanding environment with strong multi-tasking skills.
Sound client service skills with a proactive approach and to take ownership of issues as they arise.
An interest in the investment industry and capital markets knowledge.
Bachelor's degree or equivalent required.
Morningstar is an equal opportunity employer.
Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week.
We've found that we're at our best when we're purposely together on a regular basis, at least three days each week.
A range of other benefits are also available to enhance flexibility as needs change.
No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.
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