Customer Support Representative - Dutch/Flemish - Barcelona -

Position: Dutch/Flemish Customer Support Representative Location: Barcelona, Spain Employment type: Full-time DUTIES AND RESPONSIBILITIES: Handle incoming B2C user requests via telephone/email Log call details onto case management systems and provide response and resolution within SLA to customer Solve requests/incidents that require a higher level of technical knowledge Support technical enquiries and manage incidents of the client's product, car electrical chargers Progress / close service requests to a satisfactory conclusion on call management system Proactively update customers with status and resolution progress Monitor / progress all open queries in queue Escalate potential service issues to appropriate level Ensure contractual SLA is maintained Respond to any reasonable task posed by the assigned manager Achieve an excellent customer satisfaction level REQUIREMENTS: Have a proficient or bilingual level of Dutch and advanced level of English Possess excellent customer care skills, knowledge and awareness Have adequate professional experience Are able to implement and manage changes in processes Are responsible and possess independent work habit Have good communication and team skills, flexibility and stress resistance Follow the security rules of the company OFFER: Excellent remuneration package based on experience, skills and performance Indefinite contract Schedule from Monday to Friday 08:00 - 20:00 (weekly rotative) and on weekends (one per month) from 09:00 to 18:00 Dynamic and creative team with a positive and friendly atmosphere Full paid training on the company and the project you'll be working on Guidance and tools to reach your full potential Relocation support for candidates from abroad #J-18808-Ljbffr