Our client is a global provider who designs, delivers, and optimizes unforgettable human experiences for today's digital world.
From sales to service and content moderation to credit management, we're an end-to-end provider across all B2C and B2B customer journeys.
The Role As a Customer Support Agent/Representative, you will primarily take inbound calls and emails, and live chat with customers.
Your daily work as an account manager will include tasks like these: Communicate with customers through various channels (phone, email, chat).
Be the first point of contact, update contact information, collect invoice, pre-onboarding, booking information and related requests.
Responsible for handling all support before, during and after travel related questions for Business customers.
Check rules and regulations for tickets regarding cancellation/change etc.
Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations.
Responsible for ensuring call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction.
Accurately logging all interactions via Contact Management System.
Achieve call center metrics as defined by the Supplier.
Communicate positively with team members, customers, and other partners.
Escalate issues to the appropriate department according to procedures.
Ensure clients receive the highest level of service at any moment given.
Ideal Profile You speak Danish at a native level, and you are fluent in English (B2).
Experience in customer care is a plus.
You have a good understanding and level of computer handling skills.
Excellent problem-solving skills with the capability of research and identification of the right information.
You have strong communication and negotiation skills, and you are service-oriented, professional, and thorough.
What's on Offer?
Performance bonuses.
Paid training and education.
Relocation package.
Development opportunities.
Public health insurance.
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