Customer Support Rep

We're seeking a highly skilled and customer-focused Call Center Agent to join our team. As a Call Center Agent, you'll provide exceptional customer service, resolve issues efficiently, and ensure customer satisfaction via phone, email, or chat.Responsibilities:Respond to customer inquiries and concerns via phone, email, or chatResolve customer issues efficiently and effectivelyProvide accurate product/service informationProcess orders, returns, exchanges, and cancellationsEscalate complex issues to senior team membersMaintain accurate customer interaction recordsMeet customer satisfaction and call handling targetsRequirements:High school diploma or equivalent1-2 years customer service experienceExcellent communication and problem-solving skillsAbility to work in a fast-paced environmentStrong technical skills (CRM software, Microsoft Office)Flexible schedulePreferred Qualifications:Previous call center experienceCustomer relationship management (CRM) software knowledgeCertification in customer service or call center operationsBilingual or multilingual skillsTipo de puesto: Jornada completaSueldo: 2.000,00€-2.500,00€ al mesBeneficios:Cursos de idiomas ofertadosSeguro de vidaHorario:De lunes a viernesTurno de mañanaRetribución complementaria:Bonus por objetivosExperiencia:Atención al cliente: 1 año (Deseable)Idioma:Inglés (Deseable)Ubicación del trabajo: Empleo presencial
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