Customer Support Rep

We're seeking a highly skilled and customer-focused Call Center Agent to join our team. As a Call Center Agent, you'll provide exceptional customer service, resolve issues efficiently, and ensure customer satisfaction via phone, email, or chat.
Responsibilities: Respond to customer inquiries and concerns via phone, email, or chat
Resolve customer issues efficiently and effectively
Provide accurate product/service information
Process orders, returns, exchanges, and cancellations
Escalate complex issues to senior team members
Maintain accurate customer interaction records
Meet customer satisfaction and call handling targets
Requirements: High school diploma or equivalent
1-2 years customer service experience
Excellent communication and problem-solving skills
Ability to work in a fast-paced environment
Strong technical skills (CRM software, Microsoft Office)
Flexible schedule
Preferred Qualifications: Previous call center experience
Customer relationship management (CRM) software knowledge
Certification in customer service or call center operations
Bilingual or multilingual skills
Tipo de puesto: Jornada completa
Sueldo: 2.000,00€-2.500,00€ al mes
Beneficios: Cursos de idiomas ofertados
Seguro de vida
Horario: De lunes a viernes
Turno de mañana
Retribución complementaria: Bonus por objetivos
Experiencia: Atención al cliente: 1 año (Deseable)
Idioma: Inglés (Deseable)
Ubicación del trabajo: Empleo presencial

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