.Company Description We are a Bosch company but we do not produce tangible objects such as DIY tools or car parts.
Service is our product.
We provide services and complex technology-driven solutions in the area of Business Process Outsourcing, and this makes us unique in the Bosch world.
Put simply: We take over some operations from other companies and run these for them, allowing them to focus on their core business.We do so using future-oriented technologies such as RPA, cognitive robotics, or artificial intelligence.
We work with leading companies from the automotive, travel, tourism, building, and telecommunications sectors across the world as well as other Bosch units.We complement any product with a solid service delivered 24/7 across all channels or design new service models, optimally fitted to the needs of end-customers.
We ensure that each interaction with end-users is as smooth and efficient as possible, so that products or brands leave a lasting positive impression.The list of our services is truly endless.
To name just a few: We save lives with our back-to-back management of eCall in cars, monitor international cargo, get people out of broken-down elevators, manage social media interactions, run the IT hotline for Bosch, or simply are the voice of customer service or technical support.As part of the Bosch group, we operate in one of its four main business areas – the Building and Energy Technologies unit.
There is a historical reason for it.
We used to be part of Bosch Security Systems (producer of security hardware and security solutions).
For them, we managed e.G.
ongoing product maintenance or the emergency and monitoring call center.We were responsible for contacts with clients and third parties (e.G.
technicians).
We specialized in the service around the security product, which laid the ground for becoming a Bosch unit in its own right, specializing in service and Customer Experience .As part of this true Global organization, Bosch Service Solutions in Barcelona is now leading more than 500 solutions experts, speaking more than 24 languages.Job Description Are you someone who finds joy in helping others and takes pride in delivering exceptional customer service?
Are you passionate about motor sports, and do you never miss an F1 race, feeling the adrenaline rush as if your blood is fuel?
If so, we have the perfect opportunity for you!Join our team in Barcelona as a Customer Service Representative and immerse yourself in the world of automotive excellence.In this role, as a tire expert, you'll have the chance to provide personalized recommendations, share exciting promotions, and ensure that every customer's experience is nothing short of exceptional.
If you're ready to combine your love for customer care with your passion for motor sports, we invite you to be part of our dynamic and enthusiastic team