Customer Support Open Application - Swedish/Norwegian Speakers

Here at GIG, we are constantly looking for talent to join our CS & KYC team.Are you new to the iGaming business, or are you looking for new challenges in your career? Send us an open application for a chance to an interview and a priority in the recruitment process when a new role opens in our department.You'd be really excited to:Put the customer first, ensuring customer satisfaction with your quick help, knowledge, and soft skills.Maintain quality control for Customer Due Diligence (CDD) documentation (Ex: ID, Proof of Address, Bank Statements, etc.).Manage daily tasks and priorities, including dealing with live chats and emails, monitoring progress, and ensuring KPIs and SLAs are met.Work in a fast-paced B2B focused environment, with opportunities to upskill in the KYC and Payments area, alongside our customer service tasks.You're really awesome at:Collaborating to solidify our team spirit and communicate clearly with stakeholders across the business, pushing each other forward in challenges.Keeping yourself motivated with a purpose and a hunger to learn and develop.Communicating both written and verbally in Swedish/Norwegian and English.You're also good at:Problem solving.Having an eye for details.Being flexible – as you will be required to work 3 different shifts (morning, evening, and night).Working independently.Benefits:Great career development opportunities.Hybrid working model.International Health Insurance.Health and Wellbeing Package (350 EUR per year).Birthday Day Off.Me Time - 1 day off per year.Free lunches in the office.
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