Customer Support Open Application - Swedish/Norwegian Speakers

Here at GIG, we are constantly looking for talent to join our CS & KYC team. Are you new to the iGaming business, or are you looking for new challenges in your career? Send us an open application for a chance to an interview and a priority in the recruitment process when a new role opens in our department. You'd be really excited to: Put the customer first, ensuring customer satisfaction with your quick help, knowledge, and soft skills. Maintain quality control for Customer Due Diligence (CDD) documentation (Ex: ID, Proof of Address, Bank Statements, etc.). Manage daily tasks and priorities, including dealing with live chats and emails, monitoring progress, and ensuring KPIs and SLAs are met. Work in a fast-paced B2B focused environment, with opportunities to upskill in the KYC and Payments area, alongside our customer service tasks. You're really awesome at: Collaborating to solidify our team spirit and communicate clearly with stakeholders across the business, pushing each other forward in challenges. Keeping yourself motivated with a purpose and a hunger to learn and develop. Communicating both written and verbally in Swedish/Norwegian and English. You're also good at: Problem solving. Having an eye for details. Being flexible – as you will be required to work 3 different shifts (morning, evening, and night). Working independently. Benefits: Great career development opportunities. Hybrid working model. International Health Insurance. Health and Wellbeing Package (350 EUR per year). Birthday Day Off. Me Time - 1 day off per year. Free lunches in the office. #J-18808-Ljbffr