Media help partners understand the changing advertising landscape.
Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable better understanding of media audiences and their relationships with brands.Kantar Media is a wholly owned but operationally independent part of the Kantar Group.Kantar Media is a global leader in media research.
This includes audience measurement - reporting all viewing on all platforms, consumer profiling and targeting with TGI, and in-depth advertising intelligence.
Our versatility, scale, technology and expertise enable our teams to understand the changing media landscape and drive growth for our clients.Kantar Media is seeking an ACR Team Support Manager to join our offices in Madrid.The ACR team operational task concerns mainly with system/product deployment and set-up, after sales technical support, presales support, system/product releases testing, technical documentation relatively to Audio-Matching and Watermarking technologies and systems.ACR Manager RolesGeneral Role- To manage ACR team in order to achieve customer satisfaction in the scope of contractual commitments.Detailed RoleTo control and track the correct execution of different activities related to system/product deployment/set-up for projects, technical support for projects.Presales support, system/product releases testing, and technical documentation releasing/updating.To manage resources accordingly to projects schedule, support activity, product and systems upgrade requirement and in general all ACR team activities.To manage Audio Matching hotline schedule and payment accordingly to defined process.To manage HR process (objectives, people evolution, training) for ACR people.To follow-up and improve ACR processes and tools.To maintain up-to-date technical documentation for customers.To continue to provide technical support taking into account business priorities.To follow-up Watermarking business and activity relying on Watermarking support team.To report ACR activities to AGS manager through required reports and dashboards.Experience and Technical Skills- Technical Experience related to real-time systems implementation in cloud architectures based on Docker/Kubernetes/Linux, ideally in the scope of multimedia applications.- Ideally, a first experience as a support engineer or test engineer or field engineer for a systems integrator or manufacturer.Technical Skills:Terraform and Helm for infrastructure deployment.Containers/Linux, Elastic Search/Kibana, Prometheus/Grafana/Loki knowledge.Linux administration Networking knowledge.IP multicast basics applied to audio/video transport on IP network.Knowledge of network architecture basics and network issues debugging experience.Python or Shell Scripting in Linux environment.Nice to have skillsAudio technologies experience and Basic Audio analysis.TV reception architecture using IP streamers or IP multicast streaming architectures.System monitoring tools knowledge like Zabbix.Personal Skills:Good written and fluent oral communication in English (B2 level).Customer satisfaction oriented with a capacity to maintain a good relationship with our customers.Team spirit oriented within an international and multi-cultural organization.Highly organized and able to manage concurrent requests from customers.Issue analysis oriented and technically rigorous.Autonomous to investigate on complex issues and manage corrective actions.Country SpainWhy Join Kantar?We pride ourselves on understanding people, and what makes us think and act the way we do.
We support our colleagues to work in a way that supports their health and wellbeing.
Our approach is flexible to ensure everybody feels included, accepted, and that we can win together.
We encourage applications from all backgrounds and sections of society.About UsKANTARKantar is the world's leading data, insights and consulting company.
We understand more about how people think, feel, shop, share, vote and view than anyone else.
Combining our expertise in human understanding with advanced technologies, Kantar's 25,000 people help the world's leading organisations succeed and grow.
#J-18808-Ljbffr
