.IESE Business School is committed to the development of leaders who aim to have a deep, positive and lasting impact on people, firms and society through professional excellence, integrity and spirit of service. IESE attracts and develops talented professionals to run its diverse programs. IESE's people live the school's mission on a day-to-day basis, maintaining the institution as one of the top business schools in the world. IESE focuses on principles in the workplace that help cultivate an atmosphere of professionalism, integrity, service and respect and believes that organizations are communities of people.IESE Business School is committed to the development of leaders who aim to have a deep, positive and lasting impact on people, firms and society through professional excellence, integrity and spirit of service. IESE attracts and develops talented professionals to run its diverse programs. IESE's people live the school's mission on a day-to-day basis, maintaining the institution as one of the top business schools in the world.BIDS AreasI. Business Intelligence. Handling all needs related to CRM and data analysis.II. Participant Digital Journey. Looking after the unified experience of participants throughout their relationship with IESE, from the moment of enrollment through to becoming an alum.III. Classroom Digital Experience. Handling participants' digital experience during sessions, whether in person, hybrid or online. Audiovisual services will be included in this unit.IV. Technology Services, this large group brings together all tech services that support school operations. At the same time, it is organized into these teams:Applications. The team will handle the maintenance of applications that employees use, except for CRM and audiovisual services. This team also includes the business partners of technology-intensive areas.Infrastructure. This team will handle systems, cybersecurity services and telco.Projects. This team will be in charge of new technology projects that the school undertakes, once they are approved by the committee on technology priorities.Customer Support : executes standardized support improvement strategies leveraging knowledge resources concerning all areas of BIDS.Requirements Responsabilities in this rollDefines and executes standardized support improvement strategies leveraging knowledge resources concerning all areas of BIDS. Converting the actual service into a new one proactive service. Guiding de user across platforms, incidents, requests.Continuously improves IT support in partnership with internal staff / outsourced.Directs the workplace team, which is responsible for release coordination, end-user communications, reporting, optimizing licensing and entitlements, and maintaining technology roadmaps.Improve customer service experience, create engaged customers.Take ownership of customers issues and follow problems through to resolution.Set a clear mission and deploy strategies focused towards that mission
