.Company Description Hastee is an award-winning fintech start-up providing a market-leading financial well-being solution.
Our platform allows workers to get paid flexibly at any time of the month, provides money management and budgeting support, and helps them save sustainably.
We deliver this in a B2B2C model, selling our solution to major employers, who in turn offer the Hastee app as a corporate benefit to their staff.
Our revolutionary technology is designed to improve the productivity of the workforce and in turn, their organizations, and we are proud to have an NPS of 76 and 4.8/5 rating in the Apple Store and Google Play.
Unsurprisingly, we've already won over 300 amazing clients, including McDonald's, PayPal, and the NHS, and are now on a fantastic growth journey.Hastee was founded with a socially driven mission and has offices in Barcelona, London, Bogota, and Warsaw.
We are backed by some of the leading fintech investors and are playing a crucial role in supporting workers affected by the cost-of-living crisis.Opportunity As a start-up, an internship at Hastee presents an incredible opportunity to gain hands-on business experience and develop your career, working closely alongside international teams in product, tech, strategy, and sales.
We are currently enjoying substantial growth and are growing our team to help with this expansion.
Our office is small and open plan, providing hands-on support and the ability to learn from those around you.
You will work with leading businesses and with a multicultural and ambitious team on a mission to improve the life of millions of employees globally.
We´ll naturally provide you with training and mentoring to help you with your future!Job Description To continue delivering the best Customer Experience, we are seeking a highly motivated Customer Support Manager to help us take the company to the next level.
The ideal candidate should be a graduate with proficiency in both English and Spanish, possess exceptional operational abilities, and demonstrate a strong inclination towards technology.
This role demands a strategic thinker with problem-solving skills to provide top-notch support in a fast-paced and dynamic fintech environment.Qualifications About you: Self-motivated and proactive Committed, organized, detail oriented Excellent in communicating and problem-solving Flexible, fast learner (familiarising yourself easily with our systems and software) Excellent teamwork skills and passion for Customer Satisfaction and Experience Passionate about Fintech / Start-ups / High growth-companies / Financial wellbeing Required: Bilingual English/Spanish, Beneficial Other European LanguagesBarcelona basedYour key responsibilities: Provide hands-on support to address user concerns and incidents.
Ensure adherence to SLAs and efficient escalation and communication processes.
Collaborate with the team on various projects, fulfilling operational needs for both B2B and B2C users