Customer Support & Kyc Processing Agent - Finnish + English Speaking

Here at GIG, we are constantly looking for talent to join our CS & KYC team.
Are you new to the iGaming business, or are you looking for new challenges in your career?
Send us an open application for a chance to an interview and a priority in the recruitment process when a new role opens in our department.
You'd be really excited to – Put the customer first.
Making sure the customer leaves satisfied with your quick help, knowledge, and soft skills.
– Maintaining quality control for Customer Due Diligence (CDD) documentation (Ex: ID, Proof of Address, Bank Statements, etc.)
– Manage daily tasks and priorities that include dealing with live chats and emails, monitor the progress and ensure KPIs and SLAs are met.
– Work in a fast-paced B2B focused environment, where you will be given the opportunity to upskill yourself in the KYC and Payments area, alongside our customer service tasks.
You're really awesome at – Collaborating to solidify our team spirit and our ability to communicate clearly with other stakeholders across the business, working together, pushing each other forward when we face challenges.
– Keeping yourself motivated.
You have a purpose and a hunger to learn and develop.
– Communicating both written and verbally in English and Finnish.
You're also good at – Problem solving – Having an eye for details – Being flexible – as you will be required to work 3 different shifts (namely morning, evening and night) – Working independently Benefits Great career development opportunities Hybrid working model International Health Insurance Health and Wellbeing Package (350 EUR per year) Birthday Day Off Me Time - 1 day off per year Lunches in the office for free