The Wise Seeker is the leading HR technology company in unbiased talent evaluation.
With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.
We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.
About the Position The Support Hero provides assistance and technical support to Agorapulse clients based on the APAC time zone.
Support is provided by email or chat, and occasionally by video.
They report to the Customer Support Manager and work in coordination with many support agents located in Europe, Asia, and the Americas.
The working hours are 10:00 am - 7:00 pm.
The Missions Support prospects and customers in their understanding of how the product works.
Listen to the customer and be responsive; in the event of a problem or bug, you will be in charge of precisely identifying the problem and reporting it to the technical team.
Maintain deep expert product knowledge.
Participate in support team meetings and help manage priorities for future technical and UX developments and improvements, based on user feedback.
Participate in the beta tests of the new functionalities of the platform.
Participate in the improvement of the Help Centre Articles and internal help material.
About You You are the ideal candidate if: You can work from the Philippines.
Customer satisfaction and service are your passions.
You have at least 2 years of experience in customer-facing roles, especially in remote, online settings.
You understand social media and are familiar with tools like Intercom, Zendesk, and other SAAS platforms.
You are organized, goal-driven, and comfortable working independently or as part of a team.
You thrive in dynamic, fast-paced startup environments and are eager to learn and adapt.
You communicate clearly, work well remotely, and use tools like Slack effectively.
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