.Our Client Via is on a mission to revolutionize global transportation. By harnessing cutting-edge technology, we're not just transforming daily commutes but also making a significant impact on reducing humanity's environmental footprint. With ambitious goals, we're committed to creating a more sustainable and efficient future for transportation worldwide. In the TaaS Operations project, our team leverages collective strengths to achieve system efficiency, unlock growth initiatives, and drive operational excellence in our Transportation-as-a-Service deployments. As we continue to expand in Europe, we're looking for Customer Service Agent to join our dynamic team! You'll collaborate with our Operations team to build and operate our exceptional on-demand services. Expect a comprehensive introduction to operations, technology management, and on-demand mobility. You'll be part of an emerging team, experiencing the fast-paced mobility industry first-hand. We Care: You're passionate about giving a great customer experience and about our mission to enable accessibility to mobility and reduce the world's carbon footprint.We´re Curious: You're autonomous and proactive, with a "can-do" attitude that strives to resolve customer issues efficiently and in real time.We Achieve Together: You strive to support the operation's overall performance, by providing feedback and insight into the key areas that drive a poor customer experience. Tasks What you'll be doing? Ensure the smooth daily operation of our services by handling contacts over the phone and via email. Prioritize customer satisfaction, going the extra mile with every interaction. Support our drivers and passengers, ensuring timely responses to their questions and concerns. Strive for first-contact resolution to efficiently and satisfactorily address driver and passenger queries. Follow internal processes and systems to resolve customer issues, taking the recommended next best actions. Demonstrate a full understanding of Via and its brand values. Requirements What skills & experience you'll bring to us? Fluent level of both written & spoken German . Able to communicate clearly and effectively in written and spoken English. Experience in the customer service industry and ideally in a Contact Centre environment. Be patient and empathic as you'll be supporting a paratransit service. Autonomous and fast learner to provide effective support and to be proactive, with a "can-do" attitude. Solution oriented to provide the correct and best outcome for the customer. Be passionate about giving a great customer experience & have the ability to connect with customers, build rapport and show empathy. Well organized and able to prioritize the workload with the ability to work under pressure, and to calm even in stressful situations. Benefits What do we offer? Starting date: December, 2024. Contract: Temporary (6 months). Salary: 21.000€ gross per year