Who we areCPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.CPM International celebrates diversity! We welcome everyone and embrace unique styles. Our accessible workplace fosters inclusion and empowers you to bring your whole self to work. Join us and contribute to a vibrant and innovative culture!Our Client: New Balance believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance, and style.What will you be doing?Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way. You can put yourself in our customers' shoes, analyze their problems, and offer them individual solutions. Offering an omnichannel service to our consumers via telephone, email, chat, and social media. Developing a sound understanding of the products and services offered by our client and becoming an expert on all things New Balance. Embrace our company values and act as a brand ambassador.What skills & experience will you bring to us?- A fluent level of German with exceptional grammar and spelling skills.- A high level of English (both written and spoken).- A genuine passion for delivering outstanding customer service.- Ability to deal with sensitive calls with empathy.- Strong administrative skills with a keen eye for detail.- A professional outlook and proactive approach to problem-solving.What do we offer?- Start date: 18 of September.- Contract: Temporary (3-month contract with 1-month probation period).- Full-time: 39 hours/week.- Working days/Hours: Monday to Friday, from 11 AM to 8 PM.- Salary: €19,400.00 gross per year.- Incentives: Top performance incentives.- Holidays: 24 calendar days per year, paid bank holidays + 1 extra day in lieu.- Hybrid: 3 days per month at the office.- Training: 8 Days of Full Time Training from Monday to Friday at the office.- Office location: Barcelona (La Sagrera).- Other Benefits: Best-in-class people engagement activities and programs, ongoing training and development, Employee Assistance Program, Employee Benefits Club, New Balance online discounts, option for discounted Private Health Insurance, referral program.Ready to Make a Difference?Showcase your talent: Share your CV highlighting achievements and responsibilities. Be you: No need for photos, age, marital status, or gender. Our process: Submit CV, then email, phone screening, and video interview. We're excited to meet you!
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