Our Client
Lee & Wrangler are two legendary denim brands, and both are well-known for their high-quality, cutting-edge and durable designs.
From workwear to cowboy jeans to stylish every-day denim wear, both brands are always at the forefront of innovation and still maintain their relevance today by moving with the times and designing clothing that suits the needs of the people wearing it.
We are looking for extraordinary people to join our team, immerse themselves in the brands and deliver a first-class service to our customers.
We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
We´re Curious: Proactive approach to problem-solving and a "can do" attitude.
We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.
Tasks
What you'll be doing?
Provide exceptional eCommerce Customer Support via telephone, chat, and email.
Create a positive dialogue & interaction with the customers.
Assist and guide customers with all the required knowledge.
Respond appropriately to consumer needs and handle complaints and objections with empathy.
Build and maintain rapport with customers, prospects, colleagues, and clients.
Meet personal and quality compliance standards & individual performance targets in line with CPM requirements, plus contributing to the team's overall target/SLA.
To understand client activity, campaign, and product knowledge.
Attend training and briefing sessions (internally and externally) to gain expertise and understanding of Client and Contact Centre requirements.
Requirements
What skills & experience you'll bring to us?
Experience in the customer service industry and ideally a contact centre environment.
A fluent level of German (spoken and written) plus an advanced level of English.
Service-oriented, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
Calm with the ability to deal professionally with challenging calls.
Open to feedback and keen to improve performance.
Well organised and able to prioritise your workload.
A natural team player – we believe in supporting and developing our people, and we want you to grow with us and help us to grow our business.
Passionate about giving and receiving fantastic customer service – we want you to treat every call or email as an opportunity to delight our customers.
Benefits
What do we offer?
Start date: 10st of July
Contract: Temporary (4 months)
Full-time: 39hours/week
Working days/Hours: Monday to Thursday 9:00 am - 6:00 pm, Friday 9:00 am - 5:00 pm
Salary: €20,862.00 per year
Bonus: €400 after end of contract
Holidays: 2 per calendar month
Paid bank holidays + 1 extra day in lieu
Hybrid: Working from the office 3 times per month or for training and client visits / the rest working from home
Training: 2 weeks paid training, Monday to Thursday 9:00 am - 6:00 pm, Friday 9:00 am - 5:00 pm
Office location:Barcelona (La Sagrera)
Other Benefits:
Best-in-classpeople engagement activitiesand programs.
Ongoingtraining and developmentand an opportunity for you tocultivate a new and exciting career in a high-growth environment.
Employee Assistance Program- Free, confidential, and impartial guidance and support.
Employee Benefits Club-a wide range of exclusive perks and rewards as a valued member of our organisation.
Option to sign-up fordiscounted Private Health Insurance.
Referral Program: Bring a Friend and get a Referral bonus
Free access to LinkedIn specialised training & courses
Who we are:
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.
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