Customer Support - French - Pm Connect Remote | Boj730

**Description**:We are recruiting exceptional customer service professionals to form part of a Multilingual Consumer affairs department to immerse themselves in the brand and deliver a first-class service to customers and consumers.The role will require you to develop a sound understanding of the product and services and to embrace brand values.**What will you be doing?**- Providing an outstanding customer experience through every customer interaction.- Dealing with queries regarding multiple brands and products (across a number of industries).- Constantly improving brand and product knowledge to deliver the highest quality of information to our customers.- Embracing our company values and acting as a brand ambassador.**Requirements**:- A fluent level (C2) of French or French Canadian with exceptional grammar and spelling skills.- High level of English (both written and spoken).- A genuine passion for delivering outstanding customer service.- Previous experience in a customer-facing role or a call centre environment would be a plus.- Flexibility, adaptability, and ability to multi-task.- Confidence and an enthusiastic telephone manner.- Ability to deal with sensitive calls with empathy.- Strong administrative skills with a keen eye for detail.- A professional outlook and proactive approach to problem-solving.- Strong team spirit and a "can do" attitude.**Benefits**:- Start date: as soon as possible- 2 shifts available:- 20 hours per week, Monday to Friday from 10 PM to 2 AM- 39 hours per week, Monday to Friday from 3 PM to 12 AM- Salary: 17,000€ gross per year (pro-rata for the part time) plus night complements- Fully paid training,duration 1-2 weeks- Permanent contract (with 1-month probation period)- Possibility to work from home from anywhere in Spain**About Us**- CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients._- CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status._
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