Customer Support - French Market Oos680

The advisor is responsible for handling technical customer contacts for a variety of products, mainly inbound via different communication channels.
He/she must provide information in a practical and clear manner within the set parameters.This advisor must also answer questions concerning specific procedures and services.Main tasksIdentify and analyze the technical issue of the customer by good listening and asking clear and concise questions.Provide good customer service with the aid of high-quality technical knowledge and the knowledge gained from internal training and support systems.For each customer contact, gather and document all relevant information into the system to ensure a high level of service is delivered.Keep up to date with all new developments in the technical area, networks, and consumer electronics relating to the position.We offerFull-time (39 hours/week) and long-term contract.Schedule (rotative): from Monday to Friday, from 08:00 to 19:00 and Saturday from 09:00 to 18:00.Salary: 18,400 Euros gross/year + up to 1,800 Euros gross/year in bonus.Opportunity to join an international company.RequirementsNative level speaker of French.Fluent in English.Confident with technology or electronic product basic procedures; experience in the technical field is a plus.A good understanding of the MS Office environment is essential.Good telephone etiquette.
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