Customer Support - French Market - Lwi-281

The advisor is responsible for the handling of technical customer contacts for a variety of products mainly inbound via different communication canals.
He/she must give information in a practical and clear manner within the set parameters.
This advisor must also answer questions concerning specific procedures and services.
Main tasks Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions.
Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.
Per customer contact gather and document all relevant information into the system to ensure a high level of service is delivered.
Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.
We offer Full-time (39 hours/week) and long term contract Schedule (rotative): from Monday to Friday, from 08 to 19 Salary: 17.400 Euros gross/year + up to 1.800 Euros gross/year in bonus Signing bonus of 1.500 euros (gross) Opportunity to join an international company Requirements Native level speaker of French English or Spanish intermediate level (B2) Confident with Technology or Electronic products basic procedures, experience in technical field is a plus A good understanding of the MS Office environment is essential.
Good telephone etiquette.
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