Customer Support (French) | [C679]

We are working with a leading BPO/outsourcing company who is seeking to hire Customer Support (French) to join their team in Barcelona.
Position: Customer Support (French) Location: Barcelona, or anywhere near it Work model: hybrid (3-4 days a week office work) Contract: temporary (3 months / 4 months / 7 months) Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES Understand and respond to client's requests (by email and chat) Analyse the client's situation to reply to them quickly and efficiently Identify technical incidents, apprehend them, and provide an appropriate solution Offer adequate solutions with a positive approach Organise product returns and follow up on exchanges and repairs.
REQUIREMENTS: A fluent level of French (spoken and written).
Fluent level of English You are very well organized and have excellent interpersonal skills You can put yourself in our customers' shoes, analyze their problems and offer them individual solutions Within our dynamic, motivated, and multicultural team, you will reply to the demands of our customers for all the products in the Netatmo range You know how to work within a team, you are easygoing You adjust quickly to new environments, and you can follow procedures and deal with deadlines Working days/Hours: Monday to Friday from 9:00 am to 6:00 pm.
BENEFITS: Best-in-class people engagement activities and programs Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment Employee Assistance Program - Free, confidential, and impartial guidance and support Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organization Option to sign-up for Discounted Private Health Insurance Performance Bonus + End of Contract Bonus And many others!
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